Section 2

 

Effective Communication and People Involvement

 

“the organisation communicates with and encourages its people in an effective manner”

 

Effective communications ensures that employees at all levels understand and know their individual and collective roles in the achievement of business objectives.  Employees who are fully informed perform more efficiently and effectively. In such organisations people are more innovative as they understand that their efforts are linked to the goals of the organisations which in turn benefits all concerned.

 

 

Using the Excellence Through People process will help and support an organisation to:

  • Ensure compliance and adherence to effective communication mechanisms and employee engagement resulting in improved performance;
  • Support a more open and inclusive organisation culture;
  • Ensure clarity of organisational and individual goals;
  • Facilitate and promote the sharing of skills, knowledge and competencies;
  • Enable partnership approaches within the business environment;
  • Evaluate its communications systems and processes and identify areas for improvement.

Excellence Through People organisations are committed to:
  • Promoting and encouraging an environment of trust between all employees  to ensure maximum contribution of effort in the achievement of business goals;
  • Ensuring that the information conveyed is timely, fully understood and supports an open and inclusive culture by inviting and encouraging employees to make suggestions and recommendations;
  • Conveying written and verbal information, clearly and concisely, using appropriate company communication mechanisms;
  • Effective communications to optimise customer service, improving quality and productivity. 

 

 

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